Last updated (07.01.2026)

Ayuviaz (“we”, “our”, “us”) respects your privacy and is committed to protecting personal and health information. This Privacy Policy explains how we collect, use, store, share, and protect data when you use the Ayuviaz platform (“Platform”).

By using Ayuviaz, you agree to the practices described in this Policy.

1. Information We Collect

We collect information only when it is required to provide our services, respond to inquiries, or meet legal obligations.

a. Information Collected via Contact Forms

When you submit a form on our website, we may collect:

  • Name
  • Phone number
  • Email address
  • Hospital or clinic name
  • Designation or role

This information is used only to respond to your inquiry, provide product information, schedule demos, or communicate about Ayuviaz.

b. Clinic and User Information
  • Clinic or hospital name and contact details
  • User names, roles, phone numbers, and email addresses
  • Login credentials and access logs
c. Patient Information
  • Patient name, age, gender, and contact details
  • ABHA number or ABHA-linked identifiers
  • Appointment details and visit history
  • Medical records, diagnoses, prescriptions, and encounter notes
d. Technical Information
  • Device and browser details
  • IP address and usage logs
  • System activity for security and troubleshooting

2. How We Use Information

We use collected information to:

  • Respond to contact requests and demo inquiries
  • Communicate with clinics and healthcare professionals
  • Provide clinic management and ABHA-related services
  • Create, link, and manage ABHA IDs
  • Store and display patient health records
  • Enable appointment scheduling and billing
  • Facilitate consent-based data sharing
  • Maintain security, audits, and compliance

We do not use patient or contact-form data for third-party advertising.

3. Patient Data Ownership

All patient data entered into Ayuviaz belongs to the healthcare provider using the Platform.

Ayuviaz acts as a data processor, while the clinic or hospital remains the data custodian.

4. Consent-Based Data Sharing

Patient health information is shared only:

  • With explicit patient consent
  • In accordance with ABDM guidelines
  • For lawful healthcare purposes

Ayuviaz provides consent management tools but does not override or control patient consent decisions.

5. ABHA and ABDM Compliance

Ayuviaz is designed to support the Ayushman Bharat Digital Mission (ABDM).

  • ABHA creation depends on patient-provided information
  • ABDM systems are operated by external authorities
  • Policy or technical changes may impact integrations

Ayuviaz is not responsible for downtime or errors caused by ABDM systems.

6. Data Storage and Security

We use reasonable safeguards to protect data, including:

  • Encrypted data storage and transmission
  • Role-based access control
  • Secure authentication mechanisms
  • Continuous system monitoring

No digital system can be guaranteed to be completely secure.

7. Data Retention

We retain data only for as long as necessary to:

  • Respond to inquiries and provide services
  • Meet legal and regulatory requirements
  • Fulfill contractual obligations

Contact form information may be retained for follow-up and business communication unless deletion is requested.

8. Data Sharing with Third Parties

We may share limited information with:

  • Government systems for ABDM compliance
  • Authorized service providers (hosting, security, analytics)
  • Legal or regulatory authorities when required by law

We do not sell, rent, or trade personal or patient data.

9. User Responsibilities

Clinics and users are responsible for:

  • Obtaining patient consent
  • Ensuring accuracy of submitted data
  • Protecting login credentials
  • Complying with applicable data protection laws

10. Cookies and Tracking

We may use cookies or similar technologies to:

  • Maintain secure user sessions
  • Improve website and platform experience
  • Analyze performance and usage patterns

Cookies do not collect sensitive medical information.

11. Your Rights

Subject to applicable laws, you may:

  • Request access to your information
  • Request correction of inaccurate data
  • Request deletion where legally permitted

Requests can be submitted using the contact details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website. Continued use of Ayuviaz indicates acceptance of the revised policy.

13. Contact Us

For questions about this Privacy Policy or your data, contact:

Email: sales@ayuviaz.com